Communication breakdown is the biggest cause of union activity, but many issues happen in-between the breakdown and an RC petition, an erosion of confidence in management’s leadership to support their workforce.

Effective communication is not just going through the motions of having conversations with your employees, effective communication is to truly listen to them, strategic empathy, follow up, it doesn’t mean that you have to agree with everything they say or solve every problem, but they need to feel that they were listened too, treated fairly and respected.

The good news is that there is usually time for course correction if you commit to truly engaging with your workforce!

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